Your Privacy Is Our Priority
This policy provides a full description of how your personal information is collected, stored, and kept secure on the pc888 platform.
This privacy policy applies to the pc888 website and all related services. By using the site, you are considered to have accepted the terms of this policy.
Introduction & Overview
pc888 is a trusted online betting and casino platform built with Bangladeshi players in mind. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you about what kind of information pc888 collects, how that information is used, who it may be shared with, and what steps we take to protect your data.
This policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. We believe that transparency and accountability are the foundation of a trustworthy platform, which is why we have made every effort to present all matters in this policy in plain, easy-to-understand language.
If you have any questions about this policy, please contact us directly. Our support team is available seven days a week, 24 hours a day.
What Information We Collect
pc888 collects various types of information in order to provide its services. This information comes from two main sources — what you provide directly, and what is collected automatically while you use the site.
2.1 Information You Provide
- Full name and date of birth (for age verification)
- Email address and contact details
- Bank or mobile financial service account information (for payment processing)
- Documents submitted for identity verification (such as a national ID card or passport)
- Records of your conversations with our support team
2.2 Automatically Collected Information
- IP address and device identification information
- Browser type, operating system, and language settings
- Site browsing history and page view data
- Transaction history and gaming activity logs
- Data collected through cookies and similar tracking technologies
- Session duration and usage patterns
We never collect more information than necessary, and SSL encryption is used to protect all collected data.
Purpose of Data Use
pc888 uses collected information only for specific and legitimate purposes. The main reasons we use your data are outlined below:
3.1 Account Management and Service Delivery
Your information is needed to create and manage your account, process transactions, and keep gaming services running smoothly. Relevant payment information is used to securely complete financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
3.2 Identity Verification and Security
We follow an identity verification process to prevent fraud, combat money laundering, and block unauthorised account access. Your submitted identity document information is used in this process.
3.3 Meeting Legal Obligations
Information may be used to comply with applicable laws and regulations, to respond to lawful requests from courts or regulatory authorities, and to meet legal requirements for retaining financial records.
3.4 Improving Customer Service
Information is used to maintain a history of our communication with you and to assist in resolving service-related issues. This allows our support team to assist you quickly and effectively.
3.5 Ensuring Responsible Gaming
Data is used to monitor patterns in your gaming activity in order to identify potentially problematic behaviour, and to provide responsible gaming information and support.
Data Sharing and Disclosure
pc888 does not sell your personal information to third parties. However, in certain circumstances we may share information with the following parties:
- Payment processors: Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay in order to complete transactions.
- Technology service providers: Third-party technology companies that assist with site operation, security, and infrastructure maintenance, who are contractually bound to comply with our privacy policy.
- Legal authorities: To respond to lawful requests from relevant authorities as part of a court order, government directive, or investigation.
- Fraud prevention agencies: With industry-standard verification agencies to prevent scams, fraud, and money laundering.
- Business restructuring: In the event of a company merger, acquisition, or asset sale, though you will be notified in advance in such cases.
Before sharing information with any third party, we ensure they follow appropriate security measures and are committed to data protection.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the pc888 website. Cookies are small text files stored in your browser that make the site easier to use and more personalised.
5.1 Types of Cookies and Their Purpose
- Essential cookies: To ensure the basic functionality of the site, such as maintaining login sessions and security verification. Without these cookies, the site will not work properly.
- Functionality cookies: To remember your preferences and settings, so you do not have to re-enter the same information every time you log in.
- Analytics cookies: To monitor and analyse site usage, which allows us to improve the quality of our service.
5.2 Cookie Controls
You can disable or delete cookies at any time from your browser settings. Please note, however, that disabling essential cookies may prevent some important features of the site from working correctly.
Data Security Measures
pc888 has adopted industry-standard technical and organisational measures to protect your personal information.
- SSL (Secure Socket Layer) encryption is used for all data transmission
- Stored data is kept on encrypted servers and regular security audits are conducted
- Two-factor authentication is available to prevent unauthorised access to accounts
- Staff receive regular training on privacy protection
- Access to data is restricted to only those staff members who require it
- Regular updates and patches are applied to address the latest cybersecurity threats
While we make every effort to protect your data, it is never possible to guarantee complete security for data transmission over the internet. If you notice any suspicious activity, please inform us immediately.
Data Retention Period
pc888 retains your information only for as long as necessary or legally required.
- Account information: Retained for as long as your account is active and for up to five years after the account is closed, as required to comply with financial regulations.
- Transaction records: Records of financial transactions are kept for a defined period in accordance with legal requirements.
- Support communications: Records of customer service communications are generally retained for up to two years.
- Cookie data: Expires after varying periods depending on the type of cookie.
Once the retention period ends, data is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal information on the pc888 platform:
8.1 Right to Access
You have the right to request information about what data we hold about you. Within a reasonable time of receiving such a request, we will provide you with a copy of that information.
8.2 Right to Rectification
If any of your information is inaccurate or incomplete, you may request that it be corrected. We will apply the correction as soon as possible.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information that is required to meet legal obligations.
8.4 Right to Restrict Processing
You may request that the processing of your information be restricted in certain circumstances, particularly while a dispute about the accuracy of the information is ongoing.
8.5 Right to Object
You have the right to object to the processing of your information for specific reasons. In the case of such an objection, we will halt processing of the data until a legitimate basis can be established.
To exercise these rights or to submit any privacy-related request, please contact us.
Protection of Minors
pc888 is a service for adults only. This platform is intended solely for individuals aged 21 and above. We do not knowingly collect any information from persons under the age of 21.
Age is verified during the registration process, and if any account holder is found to be under 21, that account will be closed immediately and any collected data will be deleted. If a parent or guardian believes their child has registered on this platform, please contact us immediately.
Policy Changes
pc888 may update this privacy policy from time to time. Changes may be made as a result of changes to applicable law, an expansion of our services, or improvements to security practices.
If any significant changes are made, we will notify you in advance by email or by posting a notice on the site. Continued use of the site after the effective date of the revised policy will be taken as acceptance of the new policy.
We therefore advise you to visit this page periodically to stay informed about the current state of the policy.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, you can reach us in the following ways:
We will review any privacy-related request you send us promptly and with care. The protection of your information is our highest priority.
We always strive to maintain a transparent, honest, and respectful relationship with you. pc888 believes that building a secure and trusted environment is the foundation of a good gaming experience.