FAQ
Answers to all your questions at pc888
Deposits, withdrawals, mobile gaming, and casino games — find detailed answers to the most frequently asked questions by pc888 users, all in one place.
Whether you are new to pc888 or a returning player, questions can come up about depositing money, withdrawing bonuses, playing games on mobile, or joining the live casino. We have organized the most common questions into four sections below so you can quickly find the right information. If your question is not listed here, our 24/7 support team is always ready to help.
Category 1
Casino & Table Games
Yes, pc888's live casino works fully in mobile browsers. Evolution Gaming and Ezugi live dealer tables are built with responsive design, so you can place chips and place bets with a single tap on a smartphone or tablet. For a good experience, use a fast Wi-Fi or 4G connection and keep your browser updated.
In roulette, a ball is spun on a rotating wheel and you win based on the number or color pocket the ball lands in. Starting with red-black or odd-even bets makes it easy to learn the rules. pc888 offers both European and American roulette. Bengali chat is also available at dealer tables.
In baccarat, you bet on either the "Player" or the "Banker" side. The side whose card total is closest to 9 wins. Cards from 10 to King have a value of zero, and only the last digit of the total counts. At pc888's live tables, professional Evolution Gaming dealers manage the entire process.
Yes. Teen Patti is a popular three-card game from the Indian subcontinent where the player with the best hand wins. Andar Bahar is an even simpler game — the dealer draws one card and then deals cards into two piles side by side, and you bet on which pile will get the matching card first. Both games are available at pc888 on Ezugi and JILI tables.
Several live tables have Bengali- or Hindi-speaking dealers, especially at Teen Patti and Andar Bahar tables. There is also a chat box in the game interface where you can type comments. For general questions, contact pc888's 24/7 live chat support directly.
Category 2
Money Withdrawal
Yes, this is very important. The bKash, Nagad, Rocket, or Upay number you provide when withdrawing at pc888 must be registered in your own name as it appears on your national ID. Funds are not sent to third-party wallets. This keeps your money secure and helps prevent fraud.
Under normal circumstances, withdrawals from pc888 take between 15 minutes and 2 hours to process. Bank transfers may take a little longer due to the bank's own processing. If you experience a wait during busy periods, contact the support team — they are available around the clock.
You need to meet the wagering requirement for the bonus. For example: if you receive a ৳2,000 bonus, you must place a total of 25 times that bonus amount, which is ৳50,000 in total bets. Wagering is calculated on the bonus amount only, not on the deposit amount. Once the requirement is met, you can withdraw your winnings at any time.
The minimum withdrawal amount at pc888 is ৳500. Withdrawal requests below this amount are not processed. Make sure your account has at least a ৳500 balance before submitting a withdrawal request. Contact support for details on the maximum limit.
"Pending" means the request is under review. It is usually resolved quickly. However, if it remains pending for more than two hours, contact the support team with the request reference number. Withdrawals may be held if account verification is incomplete or wagering requirements have not been met.
Category 3
Playing on Mobile
First, clear your browser's cache and cookies. On Android Chrome — go to Settings → Privacy → Clear Browsing Data; on iPhone Safari — go to Settings → Safari → Clear History and Website Data. Then reload the page. If the problem continues, try switching networks or contact support.
Yes. After opening the site in Android Chrome, tap the three-dot menu on the right and select "Add to Home Screen". On iPhone Safari, tap the Share icon at the bottom and select "Add to Home Screen". This will launch pc888 directly like an app and use the full screen without a browser bar.
pc888 runs well on modern Android (8.0 or higher) and iOS (14 or higher) devices. You also get the full experience on desktop and laptop. Most modern browsers — Chrome, Firefox, Safari, or Edge — are supported. Keeping your browser updated on older devices will resolve most issues.
Yes, all pc888 games — slots, live casino, fishing games, bingo, and sports betting — can be played in a mobile browser without downloading an app. The site is built to adapt to mobile screens. You just need a stable internet connection.
Category 4
Money Deposit
Log in to pc888 and go to the "Deposit" section, then select Nagad as your payment method. Send the specified amount to the number shown on the screen from your Nagad app. After sending, submit the form with your transaction ID. Your pc888 account balance will be updated shortly.
pc888 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, you can use Dutch-Bangla Bank, Islami Bank, or a bKash-linked bank account. All methods are directly usable from Bangladesh.
The minimum deposit at pc888 is ৳100 — and this applies to all payment methods. You can start playing with a welcome bonus for as little as ৳100. You get a 200% bonus on your first deposit, up to ৳8,000 — meaning if you deposit ৳1,000 you can play with a total of ৳3,000.
pc888 itself does not charge any deposit fees. However, your mobile banking service (such as bKash or Nagad) may apply its own transaction charges — this depends on that service's terms. Your bank may also apply applicable charges for bank transfers. Contact support for more details.
In most cases, the balance is updated within a few minutes. If it has not appeared after 15 minutes, contact pc888's live chat or email ([email protected]) with a screenshot of your payment and your transaction ID. The team will quickly verify and resolve the issue.
Have more questions?
Our support team is ready to help in Bengali and English, seven days a week, twenty-four hours a day. Contact us directly via live chat on the site or send an email for any issue.
Log in to pc888Live Chat — directly on the site